Title: Sales and Production Associate
Reports To: Store Manager, Production Store Manager, or Warehouse Coordinator (Production area of store)
Status: Non-exempt
Function:
The Sales and Production Associate will be responsible for performing a wide variety of duties in the store and the production area. The Sales and Production Associate will maintain order and create and sustain a pleasant and hospitable work environment, and maintain good customer relationships.
Duties and Responsibilities:
General:
- Assist in creating a pleasant and hospitable work environment and maintain good customer relationships.
- Assist, as required, with store operations.
- Serve all customers in a courteous and efficient manner.
- Handle all donations with care and donors with respect and courtesy.
- Handle merchandise as directed, always maintaining proper categories and colorization.
- Ensure that store is sufficiently stocked and “ragged out” in accordance with the “ARC COMMAND RAG OUT CALENDAR.”
- Assist in cleaning and general maintenance of store property.
- Immediately report theft, customer complaints, injuries, and any unsafe equipment or conditions to management.
- Maintain a clean and clutter-free work area.
- Be well-versed in and comply with store policies as communicated.
- This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing beneficiaries with an example of professional conduct and work habits.
- Other duties as may be assigned by the immediate supervisor, Store Supervisor, and/or Administrator.
Depending on store size, staffing levels, and production needs, you may be asked to perform any or all of the following:
Cashier/Sales Floor:
- Comply with all cash handling and security standards as relates to cash register operations, daily sales reports, and bank deposits.
- Sort, price, stock, and “rag out” showcase merchandise and other areas as directed.
- Restock fitting room merchandise back to racks in proper category and color code.
- Maintain merchandise displays as directed.
- Answer telephone calls in an efficient, friendly, and professional manner.
Sorter:
- Sort minimum of 300 store-quality garments an hour by department.
- Assist moving the donations to the sorting table as needed.
- Assist with hanging merchandise as needed.
- Assist running clothing racks as needed.
Hanger/Tagger:
- Hang and ticket a minimum of 225 pieces per hour of clothing on rolling racks from sorting table by department on the correct hanger type, and by category in an 8-hour period.
- Assist moving the donations to the sorting table as needed.
- Assist sorting clothing as needed.
- Assist running clothing racks as needed.
Pricer:
- Price a minimum of 250 garments an hour using a wide range of prices determined by the style, quality, and condition of each piece.
- Acquire and maintain knowledge of name-brand merchandise and value.
- Assist moving the donations to the sorting table as needed.
- Assist ticketing merchandise as needed.
- Assist with running clothing racks as needed.
Runner:
- Place a minimum of 225 garments an hour from the production room to the sales floor on the proper rack by department, category, and color order.
- Straighten and maintain the clothing racks of the departments as assigned.
- Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
- Assist with hanging merchandise as needed.
Bric a Brac:
- Sort and clean all saleable miscellaneous merchandise donations daily.
- Ticket all merchandise and assign an individual fair market price for each item.
- Place and maintain all merchandise in the required order and manner.
- Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
Shoes/Accessories:
- Sort and clean all saleable shoes, handbags, and accessory donations daily.
- Ticket all merchandise and assign an individual fair market price for each item.
- Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.
- Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
Domestics:
- Sort and measure all saleable linen items daily as required.
- Ticket all merchandise and assign an individual fair market price for each item.
- Process to the store a minimum of 25 pieces/sets per hour, maintaining all merchandise in the required order and manner.
- Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
Books/Records/Toys:
- Sort and clean all saleable merchandise daily as required.
- Ticket all merchandise and assign an individual fair market price for each item in accordance with established policies.
- Place and maintain all merchandise in the required order and manner.
- Rag out merchandise in accordance with the Territorial Rag Out Calendar.
Furniture/Electrical:
- Sort, clean, and test all electrical and furniture donations as required.
- Ticket all electrical merchandise using “sold as is” tickets and assign an individual fair market price for each item.
- Complete furniture tickets and record required information, assigning a fair market price for each furniture item.
- Place and maintain all merchandise in the required order and manner.
- Mark down furniture items on sales floor in accordance with policy.
- Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
Donations/Maintenance:
- Maintain the cleanliness of the sales floor, bathrooms, entry, windows, sidewalks, and parking areas daily.
- Accept donations in accordance with standard policies while providing courteous, respectful service to the donor.
- Receive and receipt, as per policy, all donated material in a courteous and efficient manner. Maintain the cleanliness of all donation facilities.
- Safeguard all donated materials and assigned equipment.
- Ensure a constant flow of donations to the sorting table throughout the day.
- Assist with ragging out the sales floor as assigned.
- Bale ragouts and trash as required.
- Perform lawn and garden work as needed.
Qualifications:
- Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers.
- Good customer service skills.
- Ability to understand and follow directions.
Physical Requirements:
- Sitting Under 1/3 of the time.
- Lifting Must be able to lift 25 pounds.
- Push/Pull Using Machinery.
- No Standing Over 2/3 of the time.
- Walking Over 2/3 of the time.
- Reaching Over 2/3 of the time.
- Climbing Under 1/3 of the time.
- Stooping Over 2/3 of the time.